The Enterprise Console has a tab-like interface. Using the tabs you can navigate through various pages with information about your monitored objects, such as your network's status, monitoring results, etc., as well as access maps, reports, and settings.

Enterprise Console Menu Tabs Bar

Enterprise Console Menu Tabs Bar

There is documentation available for the following tabs:

Tickets Menu Tab

In the Tickets tab you can view all tickets on the currently selected PRTG core server. Note: You can only display tickets from one server at the same time, not from all PRTG servers.

In the header bar of the tickets list, you can choose several filters to find and display certain tickets: by status, type, concerned user or user group, related monitoring objects, and last edit. Click on the X to undo the date selection.

Double-click an entry in the tickets list to open a ticket in a popup window and to conduct ticket related actions (edit, assign, resolve, close, or reopen). You can also multi-edit tickets via the context menu: mark several tickets by holding Ctrl or Shift and clicking on the corresponding tickets. Right-click a ticket to open the context menu. The following actions are available: Open Ticket, Edit Ticket, Assign Ticket, Resolve Ticket, Reopen Ticket, Close Ticket, Priority/Favorite, Open in Web Browser.

Tickets Menu Tab—Open Ticket

In order to open a new ticket, click on the Open Ticket button in the upper right corner or in the context menu. Select a related object, click on Continue, and provide Subject, Assigned to, Priority, and Comments. Once finished, click on Save and the ticket will be created.

Open Ticket Dialog in PRTG Enterprise Console

Open Ticket Dialog in PRTG Enterprise Console

For details about working with PRTG's ticket system, please see section Tickets for PRTG's web interface.



Enterprise Console—Topics

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