The Enterprise Console has a tab-like interface. Using the tabs you can navigate through various pages with information about your monitored objects, such as your network's status, monitoring results, etc., as well as access maps, reports, and settings.

Enterprise Console Menu Tabs Bar

Enterprise Console Menu Tabs Bar

There is documentation available for the following tabs:

Alarms Menu Tab

In the Alarms tab the alarms of all active PRTG core servers can be displayed. To do so, select All PRTG Servers from the server selection in the upper right corner.

The Alarm list shows all sensors that are currently in a Down, Down (Partial), Down (Acknowledged), Warning, or Unusual status. Sensors in other states (for example, Up, Paused, or Unknown) do not appear here. This is useful to keep track of all irregularities in your network.

Using the options Error, Warning, and Unusual, you can hide and show sensors in the respective status by removing and adding a check mark. When choosing Error, this includes sensors in the states Down, Down (Partial), and Down (Acknowledged).

If the list has more than one entry, you can also sort the items by the contents of a certain column. To sort, simply click once or twice on the header of the column you want to sort by.

From this list view, you can select multiple items in order to apply the same action to them, for example, Edit | Check Now.

You can select multiple items by the following means (you can also combine them):

  • Click and hold your left mouse key while hovering the lines you want to select
  • Hold the Ctrl key while clicking to toggle the selection status of a single line
  • Click a line and hold the Shift key while clicking another line to select all lines in between.

Acknowledge Alarm

An acknowledged alarm will show up in the alarms list as "acknowledged" (see Sensor States) and will not trigger any more notifications. Note: If the alarm condition clears, the sensor will usually return into an Up status immediately with the next sensor scan.

In order to acknowledge an alarm, right-click on a sensor and choose Acknowledge Alarm... from the context menu, enter a message and click the OK button. The message will appear in the sensor's last message value. You can choose between: Acknowledge Indefinitely..., acknowledge For 5 Minutes..., For 15 Minutes..., For 1 Hour..., For 3 Hours..., For 1 Day..., or Until....

If you choose Until... a popup window will appear:

Acknowledge Alarm until

Selected Objects

Shows the sensor(s) for which you want to acknowledge the alarm. You can acknowledge alarms for more than one sensor using multi-edit.


Enter a text, for example, the reason why you acknowledge the alarm.


Enter the date when the acknowledge status will end. Use the date time picker to enter the date and time. Note: If the alarm condition still persists after the specified date, the sensor will show a Down status again.

Only users with write access rights may acknowledge alarms. Read-only users can be given the right to acknowledge alarms, too. See section User Accounts Settings, section Account Control.


Enterprise Console—Topics

Related Topics

Keywords: Alarm,Alarm Acknowledge,Alarm List